Shipping & Returns

At XOMerchShop, we want you to be completely satisfied with your purchase. If you are dissatisfied for any reason, our return and refund policy is designed to make the process smooth and hassle-free. We are committed to providing straightforward guidelines for returns and exchanges, ensuring that you can shop with confidence.

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15-Day Return & Refund Policy

If for any reason you are not satisfied with your custom-made clothing, we offer a 15-day return and refund policy. Please review the details below:

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Eligibility for Returns

Returns and refunds are only eligible under the following conditions:

• The item arrives damaged or defective.

• The item received is significantly different from what was ordered (e.g., incorrect size, color, or design).

Returns are accepted for any reason within the 15-day window as long as the item is unworn, unwashed, and in its original condition with all tags attached.

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Return Process

To initiate a return, please contact our Customer Service team within 15 days of receiving your order. Provide your order number, a detailed description of the issue, and photos if applicable.

Once your return request is approved, you will receive instructions on how to return the item. Please do not send back any items without receiving return authorization from our team.

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Return Shipping

Defective or Incorrect Items: If the return is due to an error on our part (e.g., defective item, incorrect order), we will cover the cost of return shipping.

Other Returns: For other eligible returns, customers are responsible for the return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered packages.

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Refund Process

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

Please allow up to 5-7 business days for the refund to be processed and reflected in your account after we receive the returned item.

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Non-Returnable Items

• Any item that is worn, washed, or apart from its original condition are non-returnable and non-refundable.

• Final Sale Items: Any items marked as "Final Sale" at the time of purchase are non-returnable and non-refundable.

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Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and then place a new order for the desired item.

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Exceptions and Special Cases

In certain cases, we may offer store credit or partial refunds at our discretion. Please contact our Customer Service team to discuss any concerns or special circumstances.

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Contact Us

If you have any questions about our return and refund policy or need assistance with a return, please feel free to contact us by clicking the "Let's Chat" button on the bottom right-hand corner of your screen or email us at xomerchshop@gmail.com

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We are here to help!

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XO🖤