XOMerchShop FAQs

XOMerchShop is your go-to spot for fan-made celebrity merchandise! We specialize in custom-made merchandise of popular celebs, including The Weeknd, Travis Scott, Bad Bunny, and many more.

We create & sell custom fan-made merch based on celebrities; such as t-shirts, hoodies, hats, and accessories, all featuring customized fan-made designs.

Fan-made merchandise is created by independent artists or designers inspired by celebrities, but it is not officially licensed or endorsed by the celebrities themselves.

No, we operate exclusively online.

No, our products are fan-made and not officially licensed by the celebrities or their management. More details are on our About Page

You can contact our customer service team by clicking the "Let's Chat" button on the bottom right-hand corner of your screen or email us at xomerchshop@gmail.com. Details are available on our Contact Us page.

At the moment, we aren't accept design submissions from artists. However, we are exploring options for future offerings.

We welcome feedback! You can leave a review on our product pages or contact our customer service team directly.

Our products are inspired by celebrities but do not use their trademarks or likenesses without permission. They are designed to celebrate fandom in a unique way.

Browse our products, select the items you’d like to purchase, choose your size and quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.

We accept various payment methods including credit/debit cards and PayPal. Check out all our Payment Options on our Store Policy page for more details.

Yes, our website uses secure encryption technology to protect your payment information. We follow industry-standard security measures to ensure your data is safe.

Currently, we accept only one payment method per order. Please choose the payment method that works best for you at checkout.

Product availability is updated in real-time on our website. If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again.

At this time, we do not offer payment plans or financing options. All orders must be paid for in full at checkout.

If your payment is declined, please check that your payment details are correct and that your card or account has sufficient funds. If the issue persists, contact your bank or payment provider for assistance.

Orders can only be modified or canceled within a short window of time after placement. Contact our customer service as soon as possible for assistance.

Yes, once your order is successfully placed, you will receive an order confirmation email with details about your purchase and an estimated delivery date.

You can track the status of your order through your account on our website or by using the tracking number provided in your shipping confirmation email.

If you notice an error in your order, contact our customer service team as soon as possible. We can assist with correcting the issue if the order has not yet been processed or shipped.

If an item is out of stock, it will be marked as such on our website. You can sign up for notifications to be alerted when the item becomes available again.

Sales tax is applied based on your shipping address and local tax regulations. The applicable tax amount will be calculated at checkout.

If there is an error with your order, such as a wrong item or missing item, please contact our customer service team immediately. We will correct the issue and arrange for a replacement or refund if necessary.

Yes, we offer international shipping. Shipping rates and delivery times vary depending on your location. Please review our International Shipping Policy on our Shipping & Returns Page for more details.

We offer various shipping methods including standard, expedited, and overnight shipping. Options and rates are available at checkout.

Processing times typically take 1-3 business days. Shipping times depend on your location and the shipping method selected.

Yes we do! However, shipping internationally may take about 10-30 days depending on shipment carriers. Shipping rates and delivery times vary by destination.

Contact our customer service team as soon as possible with details about the item you received. We will assist you with a return and send you the correct item.

Shipping costs depend on the selected shipping method and delivery location. You can view the shipping charges at checkout before finalizing your order.

At the moment, we charge for all shipping. This is subjected to change.

Shipping address changes can be made within a short window of time after placing your order. Please contact our customer service team as soon as possible to request an address change.

Orders are typically processed within 1-3 business days. Shipping times vary based on your location and the shipping method chosen.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment.

If your order has not arrived by the expected delivery date, please contact our customer service team with your order number for assistance.

You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

If your package is lost or damaged, please contact our customer service team. We will work with the carrier to resolve the issue and assist you with a replacement or refund.

We accept returns within 15 days of delivery. Items must be unused, in their original condition, and with all tags attached. For more details, please refer to our Return Policy on our Shipping & Returns Page.

To initiate a return or exchange, please contact our customer service team by clicking the "Let's Chat" button on the bottom right-hand corner of your screen or email us at xomerchshop@gmail.com. Details are available on our Contact Us page. You will receive instructions on how to proceed.

We accept returns and exchanges on eligible items. Please check our Shipping & Returns Page for policy details.

Return shipping costs are generally the customer’s responsibility unless the return is due to a mistake on our part or a defective item. We provide return shipping labels for exchanges and returns in certain cases.

You can track the status of your return or exchange through your account or by contacting our customer service team for updates.

Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take a few days for the refund to appear in your account.

If your return or exchange request is denied, you will receive an explanation detailing why. If you have further questions or concerns, please contact our customer service team for clarification.

Please contact our customer service team immediately if you receive a defective or incorrect item. We will arrange for a replacement or refund as needed.

Click on the "Sign Up" or "Create Account" button at the top of the page and follow the prompts to enter your information and set up your account.

You’ll need to provide your name, email address, and create a password. Additional details may be requested during checkout.

Use the "Forgot Password" link on the login page to reset your password. Follow the instructions sent to your email to create a new password.

Your privacy is important to us. Please review our Privacy Policy on our Store Policy Page to understand how we collect, use, and protect your personal information.

Log in to your account, go to "Account Settings" or "Profile," and update your information as needed.

If you wish to delete your account, please contact our customer service team at xomerchshop@gmail.com, and we will assist you with the process.

We use advanced encryption technology and follow industry best practices to ensure your personal information is secure. For more details, please refer to our Privacy Policy on our Store Policy Page

We do not sell or share your personal information with third parties except as necessary to fulfill your orders or as required by law. Please see our Privacy Policy on our Store Policy page for more details.

You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any promotional email you receive or by updating your preferences in your account settings.

Billing information can be updated during the checkout process or in your account settings if you are adding new payment methods.

We employ industry-standard security measures, including SSL encryption, secure servers, and regular security audits to protect your data. For more details, please review our Privacy Policy on our Store Policy page.