ABOUT

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We pride ourselves on delivering high-quality, custom fan-made merchandise inspired by the creativity and passion of fandoms. To ensure a smooth shopping experience, we kindly ask our customers to be aware of the following responsibilities when purchasing from our store:

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1. Understanding of Product Designs

Our merchandise is fan-inspired and custom-made, and while it draws inspiration from celebrity merchandise, it is not affiliated with or endorsed by any celebrities or their brands. Customers are responsible for understanding that our designs are unique interpretations and are not direct replicas of official merchandise.

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2. Accurate Order Details

Please ensure all order details, including size, color, and design preferences, are accurate before completing your purchase. Double-check your shipping information to avoid delays or misdelivery.

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3. Review of Product Descriptions

Customers should carefully review the product descriptions, images, and sizing charts provided on our website. If you have any questions or need further clarification, please reach out to our customer service team before placing an order.

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4. Acknowledgment of Production and Delivery Times

Production & delivery times may vary per product. Customers are responsible for understanding that some of our products may take longer to produce and deliver based on production & shipment carriers.

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5. Compliance with Intellectual Property Laws

Customers are responsible for understanding that while our products are inspired by popular culture, they are created in a manner that respects intellectual property laws. By purchasing from our store, customers agree not to use our designs for resale or any commercial purposes without explicit permission.

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6. Refunds and Returns

We offer a 15-day refund and return policy for most items. However, due to the custom nature of our products, certain items may be non-returnable unless they arrive damaged or defective. Customers are responsible for initiating a return or refund request within the 15-day window and following our return instructions.

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7. Responsibility for Custom Fees and Duties

For international orders, customers are responsible for any applicable customs fees, duties, or taxes. These charges are not included in the purchase price and must be settled with the appropriate authorities in your country.

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8. Responsible Use of Products

Our merchandise is designed for personal use and enjoyment. Customers are responsible for using our products in a manner consistent with their intended purpose and for following any care instructions provided.

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9. Ethical Conduct

We expect all customers to interact with our team and fellow customers respectfully and courteously. Any form of harassment, abuse, or unethical conduct will not be tolerated and may result in the cancellation of orders and banning from our store.

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By placing an order with XOMerchShop, you acknowledge that you have read, understood, and agree to this Customer Responsibility Policy.

 

Thank you for your support and for being a part of our fan community!

XO🖤